'Sorry' coupons with Intercom

Sorry Coupons - Intercom and Voucherify

This guide will show you how to install and use the Voucherify Rewards app for Intercom that allows you to use incentivized live chat to retain customers and soothe and pain point troubles.


What are we going to do? 🤔

  • Create three campaigns that are going to be used as 'sorry' vouchers.
  • Respond to a complaint with a 'sorry' voucher using the Voucherify Rewards app for Intercom.

What do you need? 💡

  • An Intercom account.

Let's create three quick campaigns with 5%, 10%, and 15% off discounts

1. Go to the Campaigns tab and create a new campaign by clicking the plus ➕

Bulk codes campaign

2. Next, establish the details of your campaign (name, code pattern, number of vouchers) ➡️ 

Go here to find some inspiration for naming your campaign.

Sorry Campaign Program Details

💡We highly recommend checking the 'Auto-Update' box so that if you ever run out of the original pool fo codes, Voucherify shall generate new codes automatically.

In the next steps, you can set the value of your voucher, certain limits on your vouchers, such as time limits and validation rules ➡️

Discount value

In our example, we've decided to make our vouchers redeemable only once per customer to protect our budget 👮

5. In the next step, you can add additional information on vouchers, called metadata 💽

Campaign metadata

6. Good job! Save your campaign and Voucherify will generate your codes 🤖

Vouchers for Sorry Campaign

Now, recreate this campaign by changing the type of discount to respectively 10 and 15%.

Sorry Campaigns

If you want to learn more about creating campaigns in Voucherify, go here


Voucherify App for Intercom - Voucherify Rewards 🎁

1. To install the app, go to your Intercom account and to the Intercom App Store. 

Voucherify Rewards App in Intercom

2. Install the app and authorise Voucherify to access your Intercom data ✅

Installing Voucherify Rewards

3. In the next step, you will be taken to Voucherify to select which projects should be plugged-in. 

Voucherify and Intercom integration

4. Next, go back to the Integrations. Now you should establish which coupons should be given to customers depending on the issue they're facing. For instance, if a customer is faced with a critical issue, we want to reward him with 15% voucher 👏

Here, you can also customize the message that you can automatically send to customers along with the discount code. 

Intercom critical levels

When it's all set, confirm with Save Configuration  ➡️

5. Let's come back to Intercom and try to ease the anger of our customer with Voucherify discount coupons.

Oh! It looks like there is one customer who is facing a serious delivery problem 🥺

Unsatisified customer

Let's send him a message with our 'sorry' coupon 👍

Sending a sorry coupon from Intercom

Now, when a customer receives his code, he/she should be taken to this view.

Customer POV

Great job! 🎉 Now you know how to install and use Voucherify App for Intercom to soothe any pain-point troubles and boost your retention rates.


Visit our Help Center to learn more about other features that Voucherify offers 📚

Also, don't forget to check out our blog:

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